When an alarm is activated and I am called to the property, what will I be expected to do?

In the event of the property’s alarm being activated you, as a keyholder, will be expected to do the following:
• Attend the premises without delay with the property keys
• If the Fire/Police are in attendance, make yourself known to them and assist them as necessary.
• Turn off the sounding alarm as soon as possible
• You must check that the building is clear, ensure that there is no damage to the property. If repairs do need to be carried out, then it is your responsibility to organise them e.g. call a locksmith or glaziers.
• Finally, when the property is safe to leave, reset the alarm system and lock-up the property.

Do I have to know the alarm system or will there be someone to help me reset the alarm?

You are fully responsible for resetting the alarm on the property and must know exactly how this is done. Often it is best to liase with the property owner in order to gain a thorough understanding of how to operate the alarm system.
Be prepared. Know the following:
• The location of the alarm control panel, sensors and contacts
• The alarm panel PIN number & verification password/details in the event of having to speak to the alarm company
• Entry and exist routes when the alarm is set
• The alarm company’s contact details in the event of complications

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Are my property details secure?

Yes, this system is a robust and secure system. We will only use your information for the purpose we have described and we will not pass on your details to any third party or government department unless you give us permission to do so. Please read our Privacy Statement.

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How long will the database retain my keyholder registration details?

Registration on the database is for 1 year. At the end of your registration period you will be notified for re-registration.

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What happens after I complete my registration?

Once registered, a unique reference number will be sent out to the registered address, once your account is activated. Please keep your unique reference number and password secure for all future correspondence and access.

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How quickly can I expect my postal registration to be activated?

All accounts should be effective within 7 days of receipt of form.

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What happens if I move or my keyholders change?

Should any of your property or keyholder details change you must update your registration on the database. This will ensure that the system is consistently up to date and enable the emergency services to react quickly should an incident occur at your property.

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Can I register more than one property?

Yes you can register more that one property. Please remember that you need to register and pay for each property separately.

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Who has access to my information?

Access to your information is strictly reserved for local police & fire control centres. For further details, please read our Privacy Statement

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How often do I need to renew my registration?

Registration is for 1 year only. On expiry of your registration you will be sent a notification for renewal.

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By submitting my email address will I receive any junk emails?

Your email address will solely be used to update you with the information directly requested by you. For further details please read our Privacy Statement.

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